Conditions of Use : Gladstone Jewellery, casual luxury jewellery

WEBSITE TERMS & CONDITIONS

Thank you for visiting www.gladstonejewellery.com website, which is provided by Gladstone Jewellery (since 1809) Ltd.

Our registered office address is 3 Stanhope Mews East, London SW7 5QU. We can be contacted on sales@gladstonejewellery.com or telephone number 0845 555 7707

Our VAT registration number is GB 888 0561 83.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SITE

Your use of the Site is governed by the following terms of use ('Terms'). We may, from time to time, change these Terms at our sole discretion by updating this page and you should periodically review these terms for such changes.
By using the Site you agree to comply with, and be bound by, the Terms. If you do not agree to these Terms, you may not use the site and we suggest you should leave immediately

COPYRIGHT AND OTHER INTELLECTUAL PROPERTY PROTECTION

We are the proprietor of the Gladstone Jewellery trade name, trade mark and product design . You may not establish a link to the Site from a third party site without our prior written permission.

PRODUCTS

Our products depicted in the Site are representative of our collection. Not all our products are shown in the Site. The styles, designs, colours and prices of the products shown in the Site may be changed from time to time without prior notice.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need in order to complete the order.

We accept credit card payment.  All transactions and payments on the Gladstone Jewellery Ltd website need to be processed in UK Pound Sterling currency (£). We accept Visa, Mastercard, AMEX, Maestro, Visa Delta, Electron, Solo and Diners Club International. You may send your credit card information via phone or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We shall contact you in order to check your billing address and we can also ask for a proof of ID. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Prices are correct at time of publishing. However, errors & omissions may occur. The details of your order shall be confirmed by us via e-mail.

SHIPPING AND HANDLING

All shipping is handled on an individual basis. We will contact you to agree the delivery method used.

DELIVERY SCHEDULE

We deliver your order as soon as possible. International order deliveries will be notified on an individual basis. We deliver free of charge to all UK destinations. Please note that for security reasons we can deliver your goods to the cardholders billing address only.

BACK ORDERS

If your item is not in stock, we will back order for you. In the event that this is inconvenient you can cancel your order by contacting us via telephone  or e-mail.

TAX CHARGES

For orders made within the UK or the European Union, 17.5% VAT will be added. All other orders are VAT free.

CREDIT CARD SECURITY

When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

DISCLAIMER

We provide the Site on an 'as is' basis and make no representations or warranties of any kind with respect to the Site or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in the Site. The information contained in the Site may contain technical inaccuracies or typographical errors. All liability of Gladstone Jewellery (since 1809) Ltd  howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Gladstone Jewellery (since 1809) Ltd nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the Site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Notwithstanding the foregoing, none of the exclusions and limitations in the clause are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

PURCHASES

Goods  provided through the Site are offered on separate terms and conditions, which will be brought to your attention if and when you seek to place an order with us on-line.

PRIVACY POLICY

We recognise the importance of protecting the privacy of our clients' personal and financial information. When you order goods from us we need to know your name, postal address, e-mail address, telephone number, and credit card number and expiry date.

We gather this information to allow us to process any orders you may make. The relevant information is then used by us, our agents and sub-contractors, to deal with your order and to communicate with you on any matter relating to the conduct of your account.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you.

HOW WE PROTECT YOUR INFORMATION

The Internet is not a secure medium. However, we have put in place various security procedures as set out in this policy. Our server is hosted within a secure data centre. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

SALE OF BUSINESS

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

UPDATING YOUR DETAILS

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to sales@gladstonejewellery.com or by updating your profile at www.gladstonejewellery.com  or by telephoning our customer service number 08455557707

YOUR CONSENT

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protection in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

HOW TO CONTACT US

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email message to  sales@gladstonejewellery.com

1.

GOVERNING LAW AND DISPUTES

These Terms and your use of the Site shall be governed by English law and any dispute arising under these terms or will be subject to the jurisdiction of the English Courts.

These terms and conditions are supplemental to the terms and conditions governing your use of our web site and apply to any purchases you make on-line from our site.

1.The contract between us

1.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted.

1.2 When you place an order a confirmation of order email will be sent to the email address that you provided. Once payment has been received by us we will re- confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.

1.3 Our acceptance of your order brings into existence a legally binding contract between us.

2.

PRICE

2.1 The prices payable for goods that you order are as set out in our website.

2.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.

3.

RIGHT FOR YOU TO CANCEL YOUR CONTRACT

3.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

3.2To cancel your contract you must notify us in writing.

3.3If you have received the goods before you cancel your contract, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4.

CANCELLATION BY US

4.1We reserve the right to cancel the contract between us if:

4.1.1We have insufficient stock to deliver the goods you have ordered;

4.1.2We do not deliver to your area; or

4.1.3one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

4.2If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in anyevent within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

5.

DELIVERY OF GOODS TO YOU

5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

5.2 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

5.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

6.

LIABILITY

6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

6.2If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:

6.2.1to make good any shortage or non-delivery;

6.2.2to replace or repair any goods that are damaged or defective; or

6.2.3to refund to you the amount paid by you for the goods in question in whatever way we choose.

6.3Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above.

6.4You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.5Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.

NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 3 Stanhope Mews East, London SW7 5QU and all notices from us to you will be displayed on our website from time to time.

8.

EVENTS BEYOND OUR CONTROL

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

9.

INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10.

PRIVACY

You acknowledge and agree to be bound by the terms of our privacy policy.

11.

THIRD PARTY RIGHTS

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12.

GOVERNING LAW

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

13.

ENTIRE AGREEMENT

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.